Invalid client id

Incident Report for Hypa Apps

Resolved

BigCommerce have applied a fix and marked their incident as resolved.

We will continue to monitor to confirm that all customers are able to recover access.

Posted Apr 22, 2026 - 22:01 BST

Update

BigCommerce have acknowledged the issue. They've said:

BigCommerce engineers are currently investigating an issue causing 401 responses for a subset of installed applications. We will provide an update shortly.

You can follow their updates here: https://status.bigcommerce.com/incidents/xj70zvj28v8g

Posted Apr 22, 2026 - 13:36 BST

Identified

At approximately 8 PM UTC, we received reports of customers receiving an "Invalid client id" when trying to load the Metafields Manager app.

After investigating, we determined this appears to be an issue on BigCommerce's side. We opened a support ticket and messaged our contacts to ensure that this receives urgent care.

We are currently waiting for an update from BigCommerce.

Posted Apr 22, 2026 - 09:27 BST

This incident affected: Metafields Manager.